Coming to the hospital under any circumstances changes the lives of every patient and their family. The patient’s everyday life goes "on hold" while the medical emergency, surgery or other test procedure takes priority. Families often shift schedules to allow time to visit their loved one. We’ve tried to make coming to the hospital as uncomplicated an experience as possible.

This section tells you what to expect as a patient, what to bring to the hospital, and in-room amenities. Visitors are encouraged to inquire at the nursing desk if this would be a good time to visit. Visitors are asked to be mindful of staying only as long as the patient is eager for your presence. Patients need time to rest, as they recuperate from their illness. Be mindful of your voice volume, if other patients are in the room.

On Jan. 1, 2008, Ingham's two campuses are totally smoke free. Tobacco is the leading cause of preventable death and disease in the U.S. Creating a smoke-free environment allows for a healthier environment for patients, visitors, and staff on both campuses.

Patients are not allowed to leave the building to smoke. Their physician may order nicotine replacement therapy during their stay. Likewise, visitors are only allowed to smoke in their vehicles, and are asked to refrain from smoking at least one hour prior to visiting a patient. Lozenges and gum are free to visitors in admitting and visitor lounges. Ingham offers smoking cessation classes, and can be scheduled by calling (517) 975-6400.

While you may not be in the hospital under life-threatening circumstances, we encourage every patient and family to educate themselves about Advance Care Planning.  We encourage feedback on how we serve you and your family while you’re in our care.

Click here to contact us with your comments and concerns. Select 'Patient Relations' to send the message to.