There are times when difficult choices must be made regarding the course of medical treatment. Anyone who has a question about the ethics of treatment may contact this committee for assistance. Please call
Insurance and Billing Information
At the time of patient registration, important insurance information is obtained. As services are provided, charges are accumulated. Those charges not covered by insurance are the direct responsibility of the patient. If you have concerns regarding your bill, please contact the Patient Inquiry Representative at (810) 667-5759.
Medicare Hospital Discharge Appeal
If you have Medicare, you have the right to appeal health care decisions with which you disagree.
You can request a Hospital Discharge Appeal if you believe you are not medically ready to leave the hospital. Please let your health care team members know if you have any concerns or need assistance regarding your discharge.
Telephone Interpreter Services
If English is not your first language, we do offer telephone interpreters who speak many different languages. Please ask your nurse if you need more information.
We want to make sure that you are comfortable and satisfied with your care. Your concerns are important to us. If you have any special needs, please share them with your health care team. Please contact the Nursing Manager or our Patient Advocate at (810) 667-5579 if you need assistance.
We pledge to work with you to make sure that all issues are resolved.
Reporting to regulatory agencies is an option if your concerns have not been appropriately addressed by our Patient Satisfaction Office.
- Michigan Department of Community Health
Michigan Department of Community Health
Bureau of Health Services
Complaint Investigation Unit
P.O. Box 30664, Lansing, MI 48909
Fax: (517) 241-0093